Last updated: September 12, 2026

Thank you for shopping with NotionPlate. We want you to be satisfied with your purchase and have a positive experience using our digital products.

This Refund & Return Policy explains when refunds may be available for purchases made through notionplate.store.

1. Digital Products

NotionPlate primarily sells digital products, including templates, systems, dashboards, planners, and other downloadable or digital resources.

Because digital products are delivered electronically and cannot be physically returned, all digital product purchases are generally final and non-refundable once the product has been downloaded or accessed.

2. Refund Eligibility

We may consider a refund in the following circumstances:

• You purchased the same digital product more than once by mistake.

• You were charged incorrectly or experienced a technical payment error.

• The purchased product is materially different from the description provided on our website.

• The digital product is defective or inaccessible due to a technical issue on our side.

• You are unable to access your purchased product and our support team cannot resolve the issue.

• Another exceptional circumstance is determined by NotionPlate to justify a refund.

Refund requests are reviewed individually. Approval of a refund is not automatic.

3. Non-Refundable Purchases

Refunds generally will not be provided for:

• Change of mind after purchase.

• Accidental purchases where the product has already been accessed or downloaded.

• Failure to read the product description before purchasing.

• Failure to use or implement the product.

• Lack of familiarity with Notion, spreadsheets, or other software required to use the product.

• Compatibility issues caused by software, devices, applications, or accounts outside our control.

• Requests made after the applicable refund period.

• Products that have already been downloaded or accessed, except where the product is defective or materially different from its description.

4. Refund Request Period

If you believe you are eligible for a refund, please contact us within 14 days of your purchase.

Your request should include:

• Your full name

• Order number

• Email address used for the purchase

• Name of the product purchased

• Reason for requesting a refund

• Any relevant information or screenshots that may help us investigate the issue

We may request additional information when necessary to verify the purchase or investigate a technical problem.

5. Technical Problems and Product Access

If you experience difficulty accessing or downloading a product, please contact us before requesting a refund.

We will make reasonable efforts to help you access your purchase or resolve technical issues.

If the problem cannot reasonably be resolved and the issue is determined to be caused by NotionPlate, we may provide a replacement product, corrected file, alternative access method, or refund, depending on the circumstances.

6. Duplicate Purchases

If you accidentally purchase the same product more than once, please contact us as soon as possible.

After verifying the duplicate transaction, we may issue a refund for the duplicate purchase, provided the circumstances reasonably support the request.

7. Approved Refunds

When a refund is approved, it will generally be issued to the original payment method used for the purchase.

The time required for the refund to appear in your account may depend on your payment provider or financial institution. Shopify notes that processing times can vary by payment method and customer bank.

NotionPlate is not responsible for delays caused by banks, payment processors, or other financial institutions after the refund has been processed by us.

8. Partial Refunds

In certain circumstances, NotionPlate may approve a partial refund instead of a full refund. The amount will depend on the circumstances of the case and the portion of the purchase affected.

9. Chargebacks and Payment Disputes

Before initiating a chargeback or payment dispute, we encourage customers to contact us directly so that we can attempt to resolve the issue.

If a chargeback is initiated, we may provide the relevant order, payment, and communication information to the payment processor or financial institution handling the dispute.

10. Returns and Exchanges

Because our products are digital, physical returns are not applicable.

We do not require customers to return digital products. Where appropriate, we may provide a replacement, corrected version, updated version, or another suitable resolution instead of a refund.

11. Changes to This Policy

NotionPlate reserves the right to update or modify this Refund & Return Policy from time to time.

Any changes will be posted on this page with an updated "Last updated" date.

12. Contact Us

If you have questions about this policy or would like to request a refund, please contact us:

Trading Name: NotionPlate
Operated by: Ayoub Outgouga
Registered Address: 953 Rue Principale, Beresford, New Brunswick, E8K 1P3, Canada
Email: alibarane@outlook.fr
Phone: +1 782-527-8391
Website: notionplate.store

We aim to respond to refund and support requests as soon as reasonably possible.